In employability support, the CV is still the passport to progress. It’s the first thing an employer asks for and the thing that unlocks the next step: interviews, confidence, and momentum.

But across programmes like Restart, Connect to Work, and local authority provision, creating and updating CVs remains one of the biggest bottlenecks in day-to-day delivery.

Not because advisers don’t know how to do it, but because it takes time to craft personalised CVs.

A typical CV appointment isn’t just “writing a CV.” It’s a conversation: pulling out work history, turning informal experience into clear responsibilities, shaping strengths, and filling gaps. Then there’s formatting, rewriting, editing, saving versions, emailing documents, and starting again when the participant applies for a different role.

That admin load can add up fast. It steals time from what matters most: building trust, removing barriers, and helping people take action.

What we kept hearing from teams on the frontline

Over the last year, we’ve spoken to frontline advisors, team leaders, and delivery managers across employability services. The message was consistent:

• “We already have the information, it’s just scattered across notes.”
• “We lose time rewriting the same things again and again.”
• “Participants need something they can edit, own, and use immediately.”

In other words: the problem isn’t a lack of data. The problem is extraction and structure.

Most of what makes a job-ready CV already exists inside frontline work:
case notes, appointment summaries, assessments, action plans, and recorded CV workshops. The challenge is turning that raw information into a clean, employer-ready documents, quickly and consistently.

A new way to produce job-ready CVs and cover letters

Today we’re launching CV & Cover Letter generation inside WorkScribe, Earlybird’s note-taking feature.

This feature is built for a simple reality: advisors already do the hard part in the meeting. Earlybird helps turn that meeting into outputs participants can use right away.

Here’s how it works:

After an appointment, the advisor already has their notes in Earlybird. They can open Super Chat and simply ask for a CV or cover letter.

Earlybird can then produce:

• A structured CV draft based on the meeting notes (role-focused, clear, and ATS-friendly)
• A downloadable Word document that can be edited by the advisor or participant
• An optional cover letter draft tailored to a specified job role, using the personalised details captured in the notes

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It doesn’t just generate, it coaches

A common risk with AI-generated CVs is that they look generic. That’s why we designed Superchat to do more than output text.

When Earlybird drafts a CV, it can also prompt for missing details that make the document stronger. The kind of questions a great advisor would ask anyway:

What tools did you use in that admin role? What achievements can we evidence? Any volunteering, certificates, or recent training? What roles are you targeting right now?

As new information is added, the CV becomes more personalised and more accurate without requiring a blank-page rewrite.

And if the participant already has an older CV, you can attach it in Superchat and ask Earlybird to use both the existing CV and the meeting notes. Earlybird will then produce a new, refreshed CV in the Earlybird format, while using the old CV as extra context so the new version stays consistent with their history.

Designed for real delivery: editable, auditable, practical

This feature is built to reduce admin burden at scale, while keeping good practice front and centre.

• Human-in-the-loop by default: advisors can review, tweak, and approve before anything is shared.
• Editable outputs: the Word document format makes handover easy and participants can own and adapt their CV.
• Consistency across teams: common structure and phrasing reduces quality variance across advisors and sites.
• Faster time to application: the goal is simple, get participants to a usable CV faster, so appointments stay focused on progress, not formatting.

Cover letters that actually sound like the person

Cover letters are often the hardest part for participants and the easiest part to deprioritise when teams are under pressure.

Earlybird uses what’s already in the notes to draft highly personalised cover letters for specific roles. The result is less “template language” and more “this is why I’m a good fit.”
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We built this feature because customers asked for it repeatedly. Teams wanted a way to turn good appointments into tangible outputs without adding more admin.

This is our answer: keep the workflow the same, but make the outputs faster.

Want to see it in action?

If you’d like to explore how CV & Cover Letter generation could work inside your service including controls, rollout approach, and measurable time savings, book a short demo with our team.

We’ll walk through your current process, show the feature end-to-end, and help you assess whether it fits your delivery model.

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